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Our Booking Policy

Introduction:

At The Studio by Hip Haus, we endeavour to provide our guests with a comfortable and welcoming environment. To ensure a smooth and enjoyable experience for all parties involved, we have outlined our comprehensive bookings policy below. This policy covers reservations, deposits, cancellations, amendments, extra charges, and other relevant information.

Reservations:

1.1. Guests can make reservations online via our website, by email, or over the phone. We encourage guests to book directly with us to secure the best available rates.

1.2. All reservations are subject to availability, and we reserve the right to decline any booking at our discretion.

1.3. Guests must provide accurate personal information during the booking process, including full name, contact information, and any special requirements.

Deposits:

2.1. Payment in full is required at the point of booking

2.2. Deposits can be paid via credit/debit card, bank transfer

2.3. In the event of a cancellation, payment will be refunded in full, subject to the terms outlined in our cancellation policy below.

Cancellations and Amendments:

3.1. If you need to cancel or amend your reservation, please notify us as soon as possible by phone or email.

3.2. Cancellations made more than 7 days prior to the arrival date will receive a full refund.

3.3. In the case of a no-show, the full cost of the reservation will be charged.

3.4. Amendments to reservations, such as changes to dates or room types, are subject to availability and may incur additional charges.

Payment:

4.1. Prices are quoted in British Pounds (GBP) and include all applicable taxes.

Check-in and Check-out:

5.1. Check-in is available after 3:00 pm. Self check in via key safe and code sent to you on the day of arrival.

5.2. Check-out time is by 11:00 am. Late check-outs may be available upon request and may incur additional charges.

Extra Charges:

6.2. Pets are allowed in designated pet-friendly rooms only and must be declared at the time of booking. A pet fee may apply.

6.3. Damages or breakages caused by the guest must be reported immediately and may result in additional charges for repairs or replacements.

6.4. Smoking is strictly prohibited in all guest rooms and indoor common areas. Guests who smoke in these areas will be subject to a cleaning fee.

 

Liability:

7.1. The Studio by Hip Haus cannot be held liable for any loss or damage to personal property during your stay.

7.2. We reserve the right to cancel a booking at any time due to unforeseen circumstances, in which case a full refund.

By making a reservation, you agree to comply with the terms and conditions outlined in this bookings policy. We look forward to welcoming you to The Studio by Hip Haus and providing a memorable stay in our charming establishment.

Please do not hesitate to contact us if you have any questions or require further clarification on any aspect of this policy. We are committed to ensuring that you have a pleasant and enjoyable experience while staying with us.

The Studio by Hip Haus
10 Hewson Road, Humberston, Grimsby
hiphaus.studio

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